CX Delivery Manager

For our client, a company in the pharmaceutical industry, we are currently looking for a person for the position of CX Delivery Manager. If you have experience in omnichannel marketing activities in the prescription drug industry, and you communicate fluently in English, we are looking for you.

What we expect

• Experience in the prescription drug industry
• Digital Marketing degree or equivalent with significant experience in omnichannel execution of content and user journeys
• Understanding of Customer segmentation & targeting
• Hands on experience of content development and copy approval, e.g. Content Lab
• Excellent internal engagement skills - building credibility with, and insights through, a strong internal network of key stakeholders
• High accountability & track record of successfully delivering critical complex projects
• Fluency in English - both spoken and written
• Experience in the vaccine industry is welcome
• Excellent internal engagement skills are welcome - building credibility and insight through a strong internal network of key stakeholders

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Employment based on a temporary contract
• Hybrid work system
• Opportunities for professional development in an international environment, in one of the leading pharmaceutical companies
• Non-wage benefits

Your tasks

• Support the strategy and lead the execution of omnichannel integrated campaigns for assigned brands in a timely manner, with clear customer segmentation and targeting.
• Work closely with assigned Medical Affairs Managers within the Accelerator Team to plan and execute the campaigns, including implementation of DDCx (data-driven customer experience) user journeys and content planning across the broader channel mix
• Manage x-matrix stakeholders and third parties to execute flawlessly, including media agencies and relevant Regional and Local stakeholders in the local markets.
• In alignment with global & Vaccines analytics framework, execute (or lead vendor to execute) tagging of content and campaigns to track usage and effectiveness for improvement. Provide instructions for tagging across all campaign collaterals.
• Carry out monthly campaign performance analysis, analyzing all relevant data sets, distilling key insights and recommending actions for optimization ready for presentation to snr management as part of ongoing agile sprint retrospectives.
• Work with lead and scrum masters to ensure effective and efficient use of global digital platforms including latest best practices, updates or releases including new functionalities & channels.
• Manage content and activity demand forecasting and prioritization process with 3rd party vendors to ensure timely execution of campaigns with appropriate regional governance
• Manage digital vendors, translation vendor, carry out necessary compliance and management monitoring activities on routine basis to mitigate identified risks across the Accelerator Team.
• Own the development, implementation & continuous optimization of customer-centric digital framework